All donations made to Reba’s Rescue are final and non-refundable. As a non-profit organization, we rely on your generosity to support our rescue operations, and once a donation is processed, it cannot be returned. Please ensure that you review your donation amount and other details carefully before completing the transaction.

1.2 Tax-Deductible Donations:
Donations to Reba’s Rescue may be tax-deductible. However, this does not affect the non-refundable nature of the donation. We recommend consulting with your tax advisor for more information on the tax implications of your contribution.

2. Merchandise Purchases

2.1 Returns:
If you purchase merchandise from our website, we want you to be fully satisfied with your purchase. If you are not satisfied, you may return the item(s) within 30 days of purchase for a full refund or exchange, provided the item is in its original condition, unused, and with all original packaging and tags attached.

2.2 Return Process:
To initiate a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with instructions on how to return the item(s). Please note that you will be responsible for any shipping costs associated with returning the item(s) unless the return is due to a defect or error on our part.

2.3 Refunds:
Once we receive your returned item(s) and confirm that they meet the return criteria, we will process your refund. Refunds will be issued to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

2.4 Non-Returnable Items:
Certain items are non-returnable and non-refundable, including but not limited to personalized or custom-made products, digital downloads, and items marked as final sale.